Booking
Sites, rooms, services, practitioners and the rota. The calendar, the booking page and everything an ordinary day is made of.
HUCE Booking Ready for the first customers
Customers book themselves. The calendar handles the rest.
A booking system for clinics and treatment centres. Customers book online, and the calendar keeps track of rooms, practitioners and shifts. All of it runs on your own domain, in your own design.
One example, all the way through
Meet Lyngstrand.
Three clinics, 24 practitioners and a handful of company agreements. The rest of this page shows their week, screen by screen.
Lyngstrand does not exist. It is a made-up example, and every name, number and screen on this page was produced for the purpose — none of it comes from a customer's data.
Lyngstrand
Treatment clinics in Aarhus, Odense and Copenhagen
- 3
- clinics
- 24
- practitioners
- 11
- services
- 18
- company agreements
What the customer sees
Four steps. No account.
The customer picks a site, a service, a day and a time, and types their name. Nothing more. If only your members book with you, they get a one-time link by e-mail instead of a password they have forgotten anyway.
The booking page can be placed inside your own website, so the customer is not sent off to an address they do not recognise. You decide which websites are allowed to show it.
Behind the desk
The whole day on one screen.
Every room and every practitioner stands side by side. When a customer rings to cancel, you move the booking with one click — the system already knows whether the time is free, whether the room is taken, and whether that practitioner may carry out the treatment.
- You lay shifts, not individual slots. Once the shift is there, the system works out the free times itself — including the gaps in the middle of the day.
- When the customer is at the desk or on the phone, you create the booking from three fields and a time.
- Moves and cancellations are recorded with a reason, so afterwards you can see who, when and why.
The rota
The rota catches the mistakes straight away.
Lay a week at a time from a template. The system watches rest periods, weekly hours and travel time between clinics, and objects immediately — not first when payroll is run.
When a practitioner calls in sick, the system passes the shift on to those who hold the qualifications, one at a time. The first to accept gets it. No group text, and nobody arrives too late.
Company agreements
When the company pays.
A company buys an agreement with a period and a number of clips. Their employees book against it, the clips come off automatically, and you can see at any time how much each company has used.
Events
Classes, courses and talks.
A course has tickets and a cap on places instead of a practitioner and a room. It gets a page of its own, and at the door you scan the ticket instead of looking for the name on a list.
Getting started
You are ready in an afternoon.
You get a link by e-mail. It signs you in the first time, so no passwords have to be passed around, and it opens a list of what is still missing. The list is built from your own data and ticks itself off as you create things.
Each line is a shortcut to the screen where the job gets done. When the necessary parts are in place you take the system into use, and the list disappears.
Your name, not ours
In your own design.
You set up the logo, the colours, the typeface and the corners once, and it reaches everywhere: the console, the customer portal and every page your customers see. The booking page lives on your own domain — not on ours with your name in it.
Where your data lives
Your data sits on its own.
Every customer gets a database of their own. Not one shared database with a customer number in every row. If we part company one day, you can have your data handed over as a single file.
If your practitioners, agreements and shifts already live in your own Dynamics 365, they stay there. A wizard connects your tables to the platform's, checks the setup against your environment and reads sample records before anything is saved. HUCE Booking reads from there and never writes into what you own.
Modules
You only switch on what you need.
The modules are off to begin with. When one is off it is not in the menu, and you do not run into it anywhere. That is why the system does not feel big, even though it can do a lot.
Companies and agreements
Customers can belong to a company that holds an agreement with a period and a number of clips. The employee then books against the company's agreement instead of paying themselves.
Clinical notes
Notes on the treatment, encrypted in the database and visible only to those you have given access. A clinic needs them. A workshop does not, and then the word never appears in the menu.
Waiting list
When a time is taken, the customer joins the list. When it frees up, the first in line hears about it straight away, without anyone having to remember.
Events
Courses, talks and classes with tickets, a cap on places and check-in at the door. They get a page of their own that needs no booking account.
Campaigns
Gaps in the calendar you can still fill: see where demand is missing and write to the customers who usually come at that time.
Prices
A fixed price per month.
No set-up fee, no lock-in and no charge per booking. You can change plan from month to month, and you only pay for the modules you have switched on.
The first 30 days are free, so you can set everything up and try it out before an invoice is sent.
Start
DKK 249 per month
One clinic with a couple of practitioners.
- ✓ Online booking
- ✓ Booking page on your domain
- ✓ Sites and rooms 1 site
- ✓ Practitioners up to 3
- ✓ Rota
- – Working-time rules
- – Waiting list can be added
- – Clinical notes can be added
- – Events can be added
- – Company agreements
- – Your own Dynamics 365
Clinic
DKK 549 per month
Several addresses and a rota that has to add up.
- ✓ Online booking
- ✓ Booking page on your domain
- ✓ Sites and rooms up to 5 sites
- ✓ Practitioners no limit
- ✓ Rota
- ✓ Working-time rules rest periods and travel time
- ✓ Waiting list
- – Clinical notes can be added
- – Events can be added
- ✓ Company agreements agreements and clips
- – Your own Dynamics 365
Enterprise
By agreement ask for a price
Your own systems, many addresses or many company agreements.
- ✓ Everything in Clinic
- ✓ Any number of sites
- ✓ Clinical notes and events
- ✓ Your own Dynamics 365 shifts and agreements stay where they are
- ✓ A database of your own outside the shared pool
- ✓ A named contact
Add-ons: clinical notes DKK 99, events DKK 99 and waiting list DKK 49 per month. Texts to customers and practitioners are billed as used.
All prices exclude VAT.
The groundwork
What only becomes important after a couple of months.
Roles and access
Nobody sees anything until you have granted it. A scheduler can be given one clinic, a receptionist their own day, and a stand-in only what the shift requires.
Working time that is checked
Rest periods, weekly hours and travel time between clinics are counted while the shift is being laid. Not afterwards, when it is already in the calendar.
Sickness that gets covered
When a shift comes free, the practitioners who hold the qualifications are asked one at a time. The first to accept has the shift.
Personal data you can hand over
A customer can be given everything you hold on them, and can ask to be forgotten. Both are a button in the console, not a job for a developer.
A trail you can follow backwards
Who moved that booking, and when? Every change that matters is written down automatically.
Danish and English
The whole system exists in both languages. Including the error messages, which are the ones that hurt most to read in a foreign tongue.
Let's talk
Shall we take a look at your calendar?
Tell us how you book today and where it goes wrong. Then we will work out whether HUCE Booking is the right answer for you.
christian@huce.dk